SHIPPING
Once your personalised gift reaches the post office, delivery usually takes 3 to 5 business days.
Business days run Monday to Friday.
Express shipping is available on selected custom orders.
Processing and Handling
We create, quality check, and package your personalised gifts within 5 business days.
After packing, we drop your parcel at the post office. Processing time sits separate from shipping time.
Cancellations
You have a 12 hour window from placing your order to request a cancellation.
After processing or dispatch, orders stay locked in and no cancellation applies.
To request a cancellation, email Contactus@Lilpinsessentials.com with the subject line “Cancellation” and include your order number.
Delivery Delays
Occasional delays affect delivery times. Weather, peak seasons, and holidays slow postal services at times. These delays sit outside our control, so delivery dates remain estimates, not guarantees.
