Frequently Asked Questions (FAQs)

What products do you sell?

• We specialise in personalised gifts made to order in the UK.
  Custom mugs, cushions, tumblers, keepsakes, and more.
  Each item is created with your details and printed with care.

Where are orders made and shipped from?

• All orders are made and shipped within the UK.

How long does production take?

• Personalised orders are produced within 2 working days.

What delivery options are available?

• Standard delivery is available on all orders.
• Express delivery is offered at an extra cost for faster delivery.

Can I return a personalised item?

• Personalised items are non-returnable. You receive a mock up before printing so you can approve your design first.

Will I receive a design proof?

• Yes. A mock up is shared before printing. Production starts only after approval.

How do I send my personalisation details?

• Upload your photo or text during checkout. You can also send files by email after ordering.

Do you offer bulk or business orders?

• Yes. Ideal for events, businesses, and group gifting.
  Get in touch for bulk pricing.

Do you offer gift wrapping or gift messages?

• Yes. A great option when sending gifts directly.

Do you ship outside the UK?

• Currently, we ship within the UK only.

What if my item arrives damaged or incorrect?

• If you receive your order and find that an item is missing, please first check the accompanying paperwork for any messages indicating that the missing item(s) will be delivered separately. If there is no such message, Contact us by email as soon as possible contactus@Lilpinsessentials.com, and we will make it right at no extra cost.

 Where can I check my order status?

• You can easily track your order after purchase, regardless of the shipping location. Simply log into your account or download the Shop app to monitor all your orders placed through our website.

What are your shipping rates and delivery times?

• We offer free shipping on items over £50.

RETURNS

What is your return policy?

• All sales are final. We do not accept returns or exchanges on personalised gifts. Each order is custom made for you so we cannot restock or resell it.

Do you use ethically-sourced materials?

• We are committed to providing quality products that are manufactured using ethical and sustainable practices.